Terms and Conditions
ELECTRONIC CHARITY CARDS LTD
Thank you for visiting the website charitycardsireland.ie which is a website owned and controlled by ELECTRONIC CHARITY CARDS LTD . We aim to ensure and will do all that we can to make your shopping experience an enjoyable one. We do hope that you are happy with your card(s) and we set out below the relevant legal conditions that will apply: -
The following terms and conditions shall apply to the use of this website, charitycardsireland.ie (hereinafter called the “Website”). By visiting Website or by placing an order with us, you confirm that you have read these terms and conditions and that you agree to adhere to them in their entirety. If you do not so agree to these terms and conditions, then you must not use this Website.
We may update or vary our terms and conditions from time to time, so we would advise you to please check this page for the latest version applicable whenever you visit the Website . We can also update and vary the terms and conditions by notice on other pages of this Website.
You will be able to access most areas of charitycardsireland.com without registering your details with us. However, we would point out that other areas on the website are only open to you if you register with us.
2. TRADING INFORMATION
Whenever you buy a product through our website, you will be contracting with Electronic Charity Cards LIMITED a limited liability company incorporated in the Republic of Ireland under company number 515612. The contact particulars of the Company are as follows:-
Registered Office: C/o Anne Brady McQuillan, Iveagh House, Harcourt Road, Dublin 2
Email Address: firstname.lastname@example.org.
Telephone number: 00353 1 4291956
3. PLACING AN ORDER WITH US
3.1. The description of the Product
We endeavour to make sure that every product on the Website is shown in an accurate fashion and that the prices quoted therein are correct. However, occasionally there may be small variations incolour, typefaces and layout. Electronic Charity Cards disclaims all representations and warranties that the content or information on this Website is accurate, complete, up to date or does not infringe the rights of any third party.
On placing an order with us (by choosing an item and completing our online checkout process), we will send you an acknowledgement by way of email. This will detail the products that you have ordered. Please note that your completion of the online checkout process does not constitute our acceptance of your order.
Our acceptance of your order only takes place when we despatch it. A ‘purchase contract’ between you and Electronic Charity Cards is therefore made at the point ofdespatch, rather than at the point of payment. If you have cancelled your order, or if we notify you that we cannot accept your order, then no purchase contract will have been made.
From time to time, we may not be able to accept an order for the following reasons:
- If we do not have your chosen goods in stock
- Where we cannot obtainauthorisationfor the payment that you have made
- If there has been a pricing or product description error
- If you do not meet any eligibility criteria set out in our terms and conditions
- If the order for personalised products contains reference to any copyrighted information where you have not obtained permission
If your order for personalised products contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience
We reserve the right to cancel your order at any time and issue a full refund to you. We wouldpoint out that this does not affect your statutory rights.
3.3. The Process of Personalising your Cards
Electronic Charity Cards aims to provide to you a fast, high-quality service, so any products you order are immediately sent for production and delivery. Please double-check your order on screen and your acknowledgement email carefully to check that all the details therein are correct. We cannot refund items where the personalisation has been mis-spelt due to an error made by you. You can only make changes to your order whilst its status on your ‘Order History’ (under the ‘My Account’ tab) shows as ‘Order Received’.
If you are uploading a photo image, we would ask you to please note an image must be in JPEG format. Any other format such as Word documents and PDFs cannot be accepted. For best results, we advise that you make the image dimensions approximately 1,000 pixels for the smallest edge of your photos. We print images at 300DPI (Dots Per Inch), so if you are scanning the image we recommend that you use this setting. If you try to upload a photo that has a lower resolution or image size, we will accept it. However, an on screen warning will appear to let you know that the image might not print very well or to your satisfaction.
3.4. Ordering multiple cards
Multiple cards can be ordered at the same time and we will endeavor that they are despatched on the same day, but it should be noted that they may arrive separately.
3.5. Mode of Payment
We use Realex Payments as our external payment provider for online transactions at Charitycardsireland.ie. We require the Card holder name and Credit card details so that we can pass this to Realex Payments, who check the address against the cardholder's details for security purposes. We don't store the credit card details on our server. Realex Payments requires that you provide your credit card details to process the transaction. This is done on a secure Realex Payments server and data passing between CharityCardsIreland.ie servers and Realex Payments are encrypted using 128bit SSL (Secure Sockets Layer).
4. SUPPLY AND PRICING OF GOODS
4.1. Supply of Goods
The cards sold on our website are manufactured in the Republic of Ireland and are shipped from a location in Dublin.
All prices shown on this website include VAT at the prevailing rate chargeable at the time of order.
4.3. Postage and packaging charges
For most of the items on the website prices are shown exclusive of postage and packaging charges; these will be shown separately at the checkout stage. In some cases, prices shown may include postage and packaging. If this is the case this will be clearly stated.
5. DELIVERY AND DESPATCH INFORMATION
We understand the importance that your card / cards arrive on time for that special occasion. During the order process, Electronic Charity Cards will notify you of the despatch dates available and the expected timeframe for receiving your order. We will also make you aware of any delivery charges prior to the acceptance of your order.
We aim to ensure the accuracy of delivery times and the charges applicable thereto.
We would ask you to note in particular the following:
- The despatch date is the day we SEND OUT the item you have ordered, NOT the day it will be delivered.
- Your order is likely to arrive much faster if the address provided is complete in all respects to include a postcode if applicable. It sounds simple, but many people leave out important particulars of the address, to include house numbers or names.
- If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which are not received by you.
6. ALTERATION OR CANCELLATION OF AN ORDER
Before you request a change, alteration or cancellation, it is best to check the status of your order by going to the ‘Order History’ section which can be found under the ‘My Account’ tab. Orders can only be changed or cancelled if the status is on the ‘Order Received’. If the status displays ‘Order Printing’ or ‘Order Sent’ then it has already been printed or despatched and, unfortunately, cannot be altered or cancelled.
It is best to call us if you need to cancel or change your order by dialing 01 4291956 if calling within the Republic of Ireland or if outside by dialing 00353 1 4291956. Please have your order number and / or the email address you registered with us available so we can answer your query in a prompt fashion.
We would ask you to note that Emails are answered only during business hours which are (8.30am - 5.30pm) in the order they are received. It is therefore possible that your order could begin production before your email is processed and we will be unable to make any changes thereto.
If you wish to change the despatch date for a personalised card then you may have to cancel the original order and place a new one.
7. RETURNS AND REFUNDS
At Electronic Charity Cards, we always try to send your cards in a perfect condition. However, occasionally, a problem can arise. In the unlikely event that a card is damaged or delivery has been made of the wrong item we ask you to please contact us to let us know of the problem as soon as possible. We will then advise you on whether you are eligible for a full refund or a replacement.
In the event that you order multiple products on the same order and we are unable to supply all of the order a refund will be made for the value of the product not shipped.
7.1. The Reporting of a Problem
If for any reason you are not happy with your Electronic Charity Cards order, please contact our Customer Service Team by calling 01 4291956 if calling within the Republic of Ireland or if outside by dialing 00353 1 4291956. You will need to quote your order number and your email address if you have registered with us and have the address and details on the problem with your order.
We aim to acknowledge any complaint within 14 working days and will do our best to resolve it within 28 days.
7.2. Multiple refund requests
If there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to issue a refund or replace an order. We may refuse to take any future orders from any such customers and will inform them of our decision in writing, via email or over the telephone.
8. PRIVACY AND SECURITY
Electronic Charity Cards is committed to protecting your privacy at all times . We promise to use the information that we collect about you in accordance with the Data Protection Act 1988 and 2003 as amended.
You can see the information that we hold about you by logging on to Electronic Charity Cards and checking your account details. You can also update your account details online with us.
8.1. How We Use Your Contact Information
The personal information you provide to us will include your contact details, payment card details and information about any recipients of products that you wish us to deliver products to.
Electronic Charity Cards will not sell or disclose any personal data to any third party unless required to do so by law.
We will use your information to send you regular email newsletters, keeping you informed of new products and seasonal offers. You can choose whether to receive these newsletters when you are registering with us.
Where a phone number is requested, we may use this to contact you to ensure that you are happy with the service you received.
In addition, if you would like to register for email reminders, notifying you when a birthday or special event is coming up, then you must opt in for this by setting them up under ‘My Account’.
8.2. Opt Out
When you register on Electronic Charity Cards, you can decide to opt in to receiving any communications from us, other than that required to process your registration or orders. At any point, you can change this preference in your account details but please allow at least three working days for your opt out to be processed.
If you opt in for email reminders, you can also decide to opt out at any point and they will stop.
8.4. Securing your personal information
We confirm that Electronic Charity Cards uses an advanced security system to protect the information. All of the personal information you enter, including your name, address, and the contents of your address book, is encrypted by secure server software before it is safely transmitted across the Internet. Our Customer Service Team has access to this information.
8.5. Securing your password
When you register with Electronic Charity Cards, you do so as an individual. You must not share your user name and password with anyone else.
We know that you may use the same password for other Internet accounts, and that it is highly sensitive. Rest assured, your password will remain encrypted and we do not have access to it. If you forget your password, we can send you a temporary one. You will then be able to access your account and create a new password.
8.6. Credit card transactions
Your card details are not recorded or stored in our database. They are encrypted and are transferred securely to our Payment Service Provider REALEX for immediate authorisation. Once we have received authorisation from the Payment Service Provider we will confirm your order.
9. USE OF THE WEBSITE
9.1. Abuse of service
You agree not to use Electronic Charity Cards directly or indirectly for any unlawful purpose, or to cause distress or offence to any person. You also agree not to upload, email to us or print any images or other copyrighted material without the express permission of the owner.
9.2. Intellectual Property
All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that is contained on this Website is protected by Electronic Charity Cards’s or third party copyrights, trade marks, service marks, patents or other proprietary rights and laws. You do not have permission, except where expressly authorised to do so, to change, copy, store, publish, rent, licence, sell or distribute in any way any of these intellectual property rights. "Electronic Charity Cards" is our registered trademark, and you agree not to display or use it in any manner without our prior written consent.
9.3. Website content and service access
We will always try to ensure that Electronic Charity Cards is available 24 hours a day. However, we will not be liable if for any reason the Website is unavailable at any time, or for any period.
Occasionally, we may provide links to other websites or resources for your convenience. We do not endorse the contents of those websites and are not responsible for their availability or service. We will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.
We exclude all representations, warranties, conditions and terms (whether express or implied) to the fullest extent permitted by law. We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website) and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with your use of this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
These terms and conditions constitute the entire agreement in respect of the use of this Website and the items and services offered via this Website.
If any of these terms and conditions is found to be invalid this shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.
Only you and Electronic Charity Cards shall be entitled to enforce these terms and conditions.
These terms and conditions will be interpreted and construed in accordance with the laws of the Republic of Ireland and will be subject to the exclusive jurisdiction of the Irish Courts.